Travelex Online Terms and Conditions

Who We Are

Travelex Switzerland AG. Registered Office: Gebäude B1-21, Airside Center, 8058 Zurich-Flughafen, Switzerland.

You can also contact us at:

Use of the Website

This website, ("Website"), is operated by Travelex Switzerland AG (“Travelex" or "us" or "our") on behalf of itself and its holding companies and subsidiaries (together the "Travelex group"). Access is provided only in accordance with Travelex’s Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you start to use the Website. By using the Website, you indicate that you accept the Online Terms and Conditions and that you agree to abide by them. If you do not agree to the Online Terms and Conditions, please refrain from using the Website.

Copyright Notices

Copyright in works contained in the Website, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned, or licensed, except as otherwise expressly stated, by Travelex. You may access the Website for your own use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content. You may, however, print off copies and may download extracts of any page from the Website for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without the prior written consent of Travelex.

If you print off, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you have made.

Linking to the Website (whether to the home-page or otherwise and including framing) is permitted only with the prior written consent of Travelex.

Trademark Notices

"Travelex™" and "The Worldwide Money Logo™" are registered trademarks of the Travelex group. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.

Web Content and Materials

The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Travelex determination and acceptance. Travelex may discontinue or make changes to the information, products or services described herein at any time. Any dated information is published as of its date only, and Travelex does not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by Travelex to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.

Links to Other Sites

Links to third party websites are provided solely as pointers to information on topics or services that may be useful to users of the Website, and Travelex has no control over the content on such other websites. Links to other sites do not imply any responsibility for the opinions, ideas, products, information or services offered on such sites, or any representation regarding the content on such sites. These links are provided to you as a convenience only. You are responsible for complying with the terms of use of those sites. Travelex makes no warranties, either express or implied, concerning the content of such sites.


Travelex may terminate your access and use of any part of the Website at any time without notice if you are in breach of any of the terms of these Online Terms and Conditions or for any other reason. Travelex reserves the right to cease operating the Website at any time without notice.


If you have any concerns about material which appears on the Website, please contact

Reservation of Travel Money

This internet ordering service is provided by Travelex Switzerland AG.

These Online Terms and Conditions apply to the internet order service on the Website (the “Service”), which consists of an online reservation facility for foreign currency banknotes and travellers cheques ("Travel Money"). You can also reserve our Buy Back Plus offer from the Website. Separate terms and conditions apply. Please click on this link Buy Back Plus to view the relevant terms and conditions.

Use of the Service

The Service is only available to individuals aged 18 years or over, and who are resident in and accessing the Service from Switzerland. The Service may only be used to reserve Travel Money for holiday or business travel and not for speculative, investment or any other purposes. By reserving Travel Money from us, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

The Service is only available for the currencies listed from time to time on the online ordering screen. All orders are subject to a maximum value of 100 CHF per person per order. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations. Frequent flyer points are not awarded in conjunction with use of this Service.

Please note that the rates available on the Website are set separately from the rates provided in-store, and therefore may vary. You will not be able to get our Website rates in-store unless you have pre-ordered your currency through the Website.

Placing an Order

When you place your order, you will be given the opportunity to choose the location from which you would like to collect your order.

You can order up to 31 days in advance of the collection date. Certain currencies, marked accordingly, will be available for collection after 24 hours, provided that we receive and subsequently confirm your order by 15.00. Swiss time. All other currencies will be available for collection after 5 days*, provided we receive and subsequently confirm your order by 15.00 Swiss time.

* Our 5 day promise applies to orders placed between Monday to Thursday. If a currency is ordered after 15.00 Swiss time on a Friday up until 15.00 on a Sunday, it will be available for collection the following Friday.

To place an order, follow the instructions on the reservation screen. Once you have entered the reservation screen you must complete your order within 20 minutes otherwise your session may time out and you will have to restart the order process. You are able to correct errors on your order up to the point at which you click on "Reserve My Currency Now" on the reservation details screen. You will not be required to enter any payment details on our online reservation form – payment for your order will be taken from you on collection of your order.

Exchange Rates: the exchange rates we quote online are real time rates and subject to change. The exchange rate provided in your order is indicative of the rate you could receive at your chosen Travelex location. Please note that the rate may have changed (up or down) by the time youclick on "Reserve My Currency Now", even on the same day. In the event that the exchange rate offered to walk-up customers at your chosen Travelex location is more preferable that the exchange rate indicated at the time of your reservation order, you will be entitled to receive the preferable rate for your order.

We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order but does not constitute formal acceptance of your order. We may, at any time, decline to process your order or any part of your order for any reason. A contract between you and us is only formed when we send you a confirmation email that your order has been accepted. Please print a copy of the receipt confirmation screen for your records and print or store the confirmation email in a safe place, as it will be the only record of your order.

Collecting Your Travel Money

You will be required to pay for your Travel Money on collection. Orders may only be collected by the person named on the order form from the Travelex location set out in your confirmation email. Collection is subject to the opening times of the collection location. Details for the opening times of the collection location will be notified to you at the time of the order and can be obtained on the Website. Please remember to allow sufficient time to make your collection before departing on your travels.

At the time of collection you will need to produce either a passport, Swiss or EU ID card, photo driving license or Swiss-issued foreigner's ID [exact types are to follow from Travelex compliance team] for identification purposes. Depending on your order, Travelex reserves the right to ask for further information and identification (such as proof of residential address) in accordance with its anti-money laundering policies. The name on any card used to make the purchase must match that on the identification document(s) used. In order to enable Travelex to comply with its anti-money laundering and other legal obligations and its internal risk and fraud policies, Travelex reserves the right to take a copy of your identification document(s) and the card used to make the purchase, at the time of collection.

Your Right to Cancel

You may cancel your order at any time prior to collection by contacting the Travelex location set out in your confirmation email. If you have not cancelled your order and you fail to collect your order from the nominated Travelex location within 72 hours of the collection time then your order will be marked as non-collected and will no longer be available for collection.

Corrections and Complaints

If you need to make any changes to your order after you have clicked the "Reserve My Currency Now" button on the order details screen, please contact the Travelex location set out in your confirmation email.

If you have any comments or complaints please contact us at;

Third Party Rights

When you place an order for Travel Money we are entering a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Personal Information and Payment Security

Use of this Website is subject to these term and conditions, as well as our Privacy Notice and Cookies Statement If you subscribe to or purchase Travelex products and services, this Privacy Notice forms a part of your contract with Travelex.

Limiting Our Liability

All content and services on or available through the Website are provided on an "as is" basis and Travelex does not make any representation or give any warranty in respect of the Website or its content. In particular, Travelex does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and must not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.

We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:

  1. any failure by you to provide us with correct information when you place your order;
  2. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute;
  3. any damage to your computer equipment as a result of using the Website or the Service;
  4. any loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level; or
  5. any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.

Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be to refund the purchase price of that Travel Money order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Travelex or any of its employees or agents or for fraud. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall no longer be applicable; however this shall not affect the validity and enforceability of the remaining terms. This does not affect your mandatory, unwaivable statutory rights.

Alteration of Terms

We may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.
These Online Terms and Conditions were last updated on 12th April 2012.

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with Swiss Law. Any dispute, which cannot be resolved between us, shall be resolved in the Swiss courts.

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